BT, or British Telecom, is one of the largest broadband and telephone companies in the United Kingdom and has the most extensive coverage in the UK; there are not many who would fall outside its broadband network. BT broadband covers more areas than any other network provider. The company claims to be one of the most popular broadband providers in the country, but is it one of the best? Let’s take a look:

Broadband Speeds on Offer

The faster the speed of the broadband, the more you can achieve with it and on more devices. Simply put, if you have more than one member in your household, you are going to need greater speeds because more members would mean more gadgets connected to the Internet. In this regard, BT has several plans on offer:

Standard Broadband

This is the most standard package on offer and offers you free access to more than 5 million BT Wi-Fi hotspots. There have been no broadband price rises this year and so, it costs about £29.99 a month (including BT line rental). The price would remain the same for the first 18 months (on a contract), and then it increases to £32.99 a month.

The package gives the customers the speed of 10 Mbps, and it comes with a guarantee. The company promises to give you £20 back if the speeds drop. This speed is sufficient for most people, and the company includes 200GB cloud storage, unlimited UK weekend calls, BT virus protection on 2 devices and parent control, unlimited monthly usage and BT Home Hub 4.

Superfast Fibre 1

According to the company, this is the most popular choice and offers you choices of tech worth £250. There have been no broadband price rises this year, so this costs about £39.99 a month (including BT line rental). The price would remain the same for the first 18 months (on a contract), and then it increases to £43.99 a month.

The package gives the customers average speeds of 50 Mbps with the £20 money-back guarantee if the speeds drop. If you have loads of devices across your household (smart TV, mobile devices or tablets for instance), this is an excellent choice. You have unlimited monthly usage with this offer and BT virus protection on 2 devices and parent control is included. The company includes a smart hub with this package, that claims to be much faster than hubs provided by other broadband providers.

Superfast Fibre 2

According to the company, this is the most popular choice and offers you a selection of tech worth £249 (there is no explanation of being £1 less than the previous offer). There have been no broadband price rises this year, so it costs about £39.99 a month (including BT line rental). The price would remain the same for the first 18 months (on a contract), and then it increases to £47.99 a month. Note that there is an added fee of £9.99 for the delivery of your new kit.

The package gives the customers an average speed of 67 Mbps with a £20 money back guarantee if the speed drops. This is one of the top speeds that other broadband services provide around the world, and for those hungry for high speeds, this is an excellent choice. You have unlimited monthly usage with this offer and BT virus protection on 15 devices and parent control. The company includes a smart hub with this package as well.

Superfast Fibre Plus

This is the third offering in the same series also comes bundled with free activation. There have been no broadband price rises this year and it costs about £54.99 a month (including BT line rental). The price would remain the same for the first 18 months (on a contract), and then it increases to £58.99 a month. Note that there is an added fee of £9.99 for the delivery of your new kit.

Like the previous one, this package gives the customers average speeds of 67 Mbps as well, and with the same £20 money back guarantee if the speed drops. The “plus” benefits with this package mean that the company promises to get you back online if your broadband stops working on priority. Another benefit is that mobile phones with this package are entitled to double the data. This is an excellent choice for watching and downloading HD movies on multiple devices, gaming and streaming.

You have unlimited monthly usage with this offer and BT virus protectionon 15 devices and parent control. The company includes a smart hub along with this package as well.

Installation

The installation for any of the packages mentioned above can take up to 2 weeks, on average. The installation is required only if you are switching over from a local cable provider or if you do not have a BT line installed. If you already have a BT line and socket installed, there won’t even be need of any technician and you can do it yourself.

The BT Smart Hub

According to BT, their Smart Hub is equipped with the latest Wi-Fi technology and send signals all over your house without too many gaps. You can still enjoy great speeds even while connected to multiple devices without worrying about the speeds getting slower. The router has built-in filters so that the signals from neighbouring houses are blocked and you can enjoy uninterrupted browsing. But before choosing a plan, compare all the plans carefully because the type of router changes according to the plans you choose.

Customer Service

On average, if you look at user reviews, BT’s customer service does not invoke much confidence. Customers have often complained of long wait periods and slow performance. According to a survey by Ofcom(Office of Communications), which is a government-approved competition and regulatory authority, the customer service scored below average for landline and broadband services, but at the same time, it also found that they also responded to their customers via Linkedin or Instagram.

Conclusion

Without a doubt, BT is one of the major players in the broadband market and offers services that are on par with its competitors. What it does lack is the flexibility in its plans like (month-to-month plans), and locks you in a minimum 18-month contract. Having said that, it is good to see that they offer a lot of goodies with their plans (cashback, software packages, and even tech that is worth hundreds of pounds). Overall, with the kind of reach it offers along with the bundled features on offer, we would say it is not a bad option at all and is a well-rounded provider.

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